Cancellation & Privacy Policies

Cancellation Policy

There is a 1.5% credit card processing fee for each transaction.
Once you have paid for a class, all class cancellations are subject to a $15.00 refund fee per registration. Instructor Initial class cancellations are subject to a $30.00 refund fee per registration.
The cost of materials such as books or key codes received prior to your class date are non-refundable if you cancel your registration.
You can cancel 48 hours prior to the class date to receive a refund less a $10.00 processing fee as long as you have not already requested a transfer to another class. Refunds do not apply to transferred classes. If you are registered for an Initial Instructor class, you must cancel at least 4 days prior to the class to receive a refund less the processing fee.
There will be a $20.00 reschedule fee for transfers made with less than a 24 hour notice. The ACLS class reschedule fee is $30.00 with less than 48 hour notice. Instructor classes require a 72 hour notice to transfer to another class date with a $30.00 transfer fee. You will be allowed only one transfer to another class date within 30 days of the original class date.
If you transfer to another class date, you must complete a class within 30-days of your originally scheduled class to be able to apply the fee paid to another class.
If you arrive more than 15 minutes late for the class, you may be required to reschedule to another class date at no additional charge.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

As appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form to register for classes or enter information on our site.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user registers for a class, enters, submits, or accesses their information to maintain the safety of your personal information.

All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.